Terms of service

Effective Date: 1 January 2026

Welcome to Snackly.ae. These Terms of Service ("Terms") govern your use of our website and the purchase of products and services offered through our platform. By accessing or using Snackly.ae, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you do not agree with these Terms, please refrain from using our website.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to use this website and place orders.

3. Products and Services

Snackly.ae offers:

Snacks and confectionery
Beverages
Office pantry supplies
Corporate gifting solutions
Cakes and celebration products
Gift boxes and hampers
Other related products and services

Product availability is subject to stock availability and may change without prior notice.

4. Pricing

All prices are displayed in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change without prior notice. The applicable price will be the one displayed at the time your order is placed.

Applicable taxes and delivery charges will be displayed during checkout.

5. Orders

By placing an order, you are making an offer to purchase products subject to these Terms.

Snackly.ae reserves the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other operational reasons.

If payment has already been processed for a cancelled order, an appropriate refund will be issued.

6. Payment

We accept approved payment methods available during checkout.

All transactions are processed through secure third-party payment providers.

7. Delivery

Estimated delivery times are provided for convenience and may vary due to traffic, weather, supplier delays, public holidays, or other circumstances beyond our control.

Customers are responsible for providing accurate delivery details.

8. Corporate and Bulk Orders

Corporate gifting, customized products, and bulk orders may require additional preparation time.

Customized or specially sourced orders cannot be cancelled or refunded once production or procurement has commenced, except where required by applicable law.

9. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Due to the nature of food products, perishable items are generally non-returnable unless they are damaged, defective, expired, or incorrectly supplied.

10. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

11. Intellectual Property

All content on Snackly.ae, including logos, graphics, images, text, product descriptions, and website design, is the property of Snackly.ae or its licensors and may not be copied, reproduced, or distributed without prior written permission.

12. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Upload malicious software or harmful code.
Interfere with the operation or security of the website.
Provide false or misleading information.

13. Limitation of Liability

To the fullest extent permitted by law, Snackly.ae shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the website or products purchased through it.

Our maximum liability shall not exceed the amount paid for the relevant order.

14. Third-Party Services

Snackly.ae may use third-party payment gateways, logistics providers, and other service providers. We are not responsible for the content, policies, or practices of third-party websites or services.

15. Privacy

Your use of Snackly.ae is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your personal information.

16. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be posted on this page and become effective immediately upon publication.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.